Last updated: January 27, 2026
These Terms and Conditions (“Terms”) govern the purchase, deployment, and use of Latte (“Software”), provided by Latte CRM (“Provider”, “we”, “us”).
By purchasing, installing, or using Latte, you (“Customer”, “you”) agree to these Terms.
Latte is a self-hosted customer relationship management (CRM) system delivered as a Docker container and deployed on infrastructure chosen and controlled by the Customer.
Latte is not a Software-as-a-Service (SaaS) offering.
Upon full payment of the applicable license fee, the Provider grants the Customer:
a non-exclusive
perpetual
non-transferable
license to install and use Latte internally for the Customer’s own business purposes.
There is no limit on the number of users unless explicitly stated otherwise in writing.
The Software remains the intellectual property of the Provider.
All data entered into Latte remains the exclusive property of the Customer.
The Provider has no access to Customer data unless explicitly requested by the Customer for support purposes.
The Customer is solely responsible for:
server infrastructure
cloud or on-premise environment
security, backups, and availability
compliance with applicable laws and regulations
The Provider does not host Customer data.
The license fee is one-time, payable upfront.
No subscriptions, renewals, or recurring license fees apply.
Demo sessions may be billed separately.
Demo fees are non-refundable unless explicitly stated otherwise.
Demo fees may be credited toward a license purchase at the Provider’s discretion.
Optional services (kick-off, migration support, training, deployment assistance) are billed separately according to agreed rates.
Unless otherwise agreed in writing:
The license does not include ongoing support.
Support is provided on a best-effort basis.
No guaranteed response times apply.
Customization or feature development is out of scope.
Latte evolves deliberately and conservatively.
The Provider is under no obligation to deliver updates, upgrades, or new features.
Any updates provided are offered at the Provider’s discretion.
Stability is prioritized over frequent change.
The Customer may not:
resell, sublicense, or redistribute Latte
make Latte available to third parties as a hosted service
reverse engineer or attempt to extract source code
remove copyright or ownership notices
Each party agrees to keep confidential any non-public business, technical, or commercial information received from the other party.
This obligation survives termination of these Terms.
Latte is provided “as is” and “as available”.
To the maximum extent permitted by law:
No warranties are given, express or implied
No guarantee is made regarding fitness for a particular purpose
No guarantee is made regarding uninterrupted or error-free operation
To the maximum extent permitted by law:
The Provider shall not be liable for indirect, incidental, or consequential damages
The Provider’s total liability shall not exceed the amount paid for the license
This includes, without limitation:
loss of data
loss of revenue
business interruption
These Terms terminate automatically if the Customer breaches any material provision.
Upon termination:
The Customer must cease use of the Software
No refunds are provided
These Terms are governed by the laws of The United States of America, without regard to conflict of law principles.
These Terms constitute the entire agreement between the parties concerning Latte and supersede all prior discussions or agreements.
Any modification must be made in writing and agreed by both parties.
For questions regarding these Terms:
Latte CRM
[Email Address]
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